Shipping Policy
We want your Threadflix pieces to reach you safely and smoothly. Here’s everything you need to know about our shipping and delivery process.
What is the shipping timeline?
Orders are generally dispatched from our warehouse within 24–48 hours of being placed.
Once dispatched, domestic orders typically take 2–7 working days to reach you, depending on your delivery location and pin code.
Working days are Monday to Friday and do not include weekends or applicable public holidays.
Where can I find my tracking details?
As soon as your order is dispatched, you will receive your tracking details via WhatsApp, email, and/or SMS on your registered contact details.
If you haven't received your tracking information, please check your Spam or Junk folder as well.
What are your shipping charges?
We offer free shipping on orders within India. For international orders, applicable shipping charges will be calculated at checkout.
Do you offer reverse pickup for exchanges?
Yes, reverse pickup is available for eligible exchanges within India, where the service is available for the delivery pin code.
Reverse pickup and return/exchange shipping charges are payable by the customer.
In certain locations, reverse pickup may not be available. In such cases, we may ask you to self-ship the product to our warehouse at your own cost and responsibility.
What should I do if my parcel appears tampered with?
Please carefully check the package at the time of delivery. If the parcel appears tampered with, opened, damaged, or otherwise compromised, please do not accept the delivery. Threadflix will not be responsible for any issues arising from a parcel that is accepted despite visible signs of tampering.
International Shipping
International orders are subject to applicable shipping charges, customs duties, taxes, and other charges imposed by the destination country. These charges, where applicable, are borne by the customer.
Delivery timelines for international orders may vary depending on the destination, customs clearance, and local courier operations.
Threadflix does not facilitate reverse pickup for international returns. Please refer to our Return & Exchange Policy for complete details.
Delays & Courier Partners
We work with third-party courier partners to deliver your orders. While we aim to ensure timely delivery, certain delays caused by weather, customs, local restrictions, courier operations, or circumstances beyond our control may occasionally occur.
We appreciate your patience and understanding in such situations.
Need Help?
For any shipping-related questions or assistance, please reach out to us:
Email: [threadflixsupport@gmail.com]
Phone: [+916376475319]
Support Hours: [Mon to Sat: 10:00 AM – 6:00 PM]