FAQ's
1. Where can I view my order details?
To view your order details, simply log in to your account on our website at www.threadflix.co. Once logged in, head to the My Orders sectionto view your current and past orders.
Alternatively, your order confirmation will be shared with you on your registered WhatsApp number and email address once your order has been successfully placed.
2. Can I update my delivery address after placing an order?
Yes, you can request a change to your delivery address as long as your order has not yet been shipped. Once your order has been dispatched from our warehouse, we are unable to make changes to the delivery address.
If you wish to change your delivery address to an international location, any additional shipping charges arising from the change will be borne by the customer.
If you have selected international shipping but wish to change your delivery address to an address within India, the applicable shipping charges will be refunded to you as Threadflix store credit.
For any assistance with an address change, please reach out to us at [threadflixsupport@gmail.com].
3. Why might the product color vary slightly from the images shown on the website?
We make every effort to photograph our pieces in lighting that represents their true colors as closely as possible. However, slight variations can occur due to differences in lighting conditions, camera settings, and individual screen displays.
Our pieces are also created in small batches with artisan involvement, rather than being mass-produced. Because of this handcrafted process, subtle variations in color and shade between different batches may naturally occur.
These small differences are a part of the character and individuality of each Threadflix piece.
4. Where can I access my order tracking information?
Once your order has been shipped from our warehouse, you will receive your tracking details via email and SMS.
If you don't see the tracking email in your inbox, we recommend checking your Spam or Junk folder, as emails can occasionally be filtered there.
5. Is reverse pickup available for returns?
Yes, we offer reverse pickup for eligible returns within India. The applicable reverse shipping charges are payable by the customer.
Please note that reverse pickup may not be available for certain locations or pin codes. In such cases, we may request you to ship the product back to us. Once the returned product is received and approved as per our return policy, the applicable amount will be provided as Threadflix store credit.
For complete eligibility and return conditions, please refer to our Returns & Exchanges policy.