Refund/Exchange
At Threadflix, we want you to love what you receive. If something doesn’t feel quite right, we’re here to make the process as simple as possible.
Return & Exchange Window
- Return or exchange requests must be raised within 7 days of delivery.
- Each order is eligible for one return or exchange only.
- Products purchased using Threadflix store credit are not eligible for return or exchange.
- Products purchased through other marketplaces, including Myntra, Amazon, Flipkart, Nykaa, or any other
third-party platform, cannot be processed through the Threadflix website.
Return & Exchange Conditions
To be eligible, the product must be:
- Unworn and unused
- In its original condition
- Returned with all original tags and labels intact
- Free from any stains, marks, damage, or signs of use
All return and exchange requests are subject to inspection and approval by our team.
Return and reverse-pickup shipping charges are payable by the customer.
How to Request a Return or Exchange
To raise a request:
- Visit [Return & Exchange Request Link].
- Select the item you wish to return or exchange and mention the reason.
- Upload clear images of the product if your request involves a defect or damage.
- Once your request is reviewed and approved, we will initiate the return process.
For eligible orders within India, reverse pickup will be arranged where the service is available for the delivery pin code.
If reverse pickup is unavailable at your pin code, you may be asked to self-ship the product to our warehouse. In such cases, please follow the instructions provided by our team.
Store Credit
For approved standard returns, Threadflix provides store credit as refund.
- Store credit will be issued within 24hours after the returned order has been picked up.
- The store credit will be shared with you via email.
- It will be equivalent to the sale value of the returned product(s).
- Store credit is valid for 365 days from the date of issue.
- Shipping charges are non-refundable.
- Orders placed using store credit cannot be returned or exchanged.
Exchanges
For eligible exchange requests, the replacement order will be processed once the original product has been picked up and the request has been approved.
Exchange availability depends on stock at the time of processing. If the requested size or product is unavailable, our team will contact you regarding the available
alternatives.
Exchange shipping charges, where applicable, are payable by the customer.
Damaged,Defective, Incorrect or Missing Items
We take extra care while packing every order. However, if you receive a product that is damaged, defective, incorrect, or missing from your order, please contact us within 48
hours of delivery at [ threadflixsupport@gmail.com ]
Please share clear images and relevant details of the issue along with your order information.
Once reviewed, our team will communicate the next steps. In cases where the issue is verified to have occurred from our end, an appropriate resolution will be provided,
including a store credit or monetary refund, as applicable.
Requests raised after the 48-hour window may not be eligible for assistance.
About Handcrafted Variations
Threadflix pieces are made in small batches with artisan involvement. Slight variations in print, texture, placement, or colour may naturally occur and are part of the character of handcrafted product. Such variations are not considered defects or damaged merchandise.
Order Cancellations
If you wish to cancel your order, please contact us before the order is shipped.
Once an order has been dispatched, it cannot be cancelled through our standard cancellation process.
Monetary Refunds
Threadflix does not provide monetary refunds for standard returns.
For approved returns, the resolution will be provided as Threadflix store credit.
A monetary refund is considered only in cases where a wrong or damaged product has been
delivered due to an error from our side, subject to verification by our team.
Where a monetary refund is approved, it may take approximately 7–14 working days to reflect in the original mode of payment, depending on the payment provider or
bank.
Return Processing Timeline
Once your return is picked up, it generally takes approximately 12–14 working days for the product to reach our warehouse, depending on the courier service and
location.
After the product reaches us, our in-house team will inspect the returned item. Processing
generally takes 1–2 working days after receipt and inspection.
For approved store-credit returns, the store credit will then be issued according to the
timeline mentioned above.
Important Note
Threadflix reserves the right to review and make the final decision regarding the eligibility and resolution of any return,
exchange, damage, defect, or refund request
Need Help?
We're happy to help.
For any questions regarding your return or exchange, please reach out to us at:
Email: [ threadflixsupport@gmail.com ]
Phone: [ +916376475319 ]
Support Hours: [Mon to Sat: 10:00 AM – 6:00 PM]
Please note that Threadflix works with third-party courier partners for deliveries and reverse
pickups. While we do our best to assist throughout the process, certain delays,
service limitations, or circumstances may be beyond our direct control.
We appreciate your understanding and patience.